Analisis Kepuasan Driver Terhadap Aplikasi Maxim Menggunakan Metode End User Computing Satisfaction (EUCS)
نویسندگان
چکیده
Maxim is here as a new innovation and competitor in the world of online transportation. However, this application has not fully provided service satisfaction to driver partners. This study aims analyze with using End User Computing Satisfaction (EUCS) method. The problem faced high level complaints against which potential reduce quality transportation services. indicates that there user dissatisfaction features available application. Therefore, it necessary find out factors influence satisfaction. EUCS method used measure 5 variables, namely content(X1), Accuracy(X2), Format(X3), Ease use(X4) Timelines(X5). So (Y) from maxim users more measurable, so generate input for system developers developers. research was conducted by taking sample 100 drivers city Palembang random sampling. results show at fairly good level, an average score 3.67 scale 5. With value, company needs improve development related users. can be improving service, meet its future itself wants compete fellow entrepreneurs serving offered.
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ژورنال
عنوان ژورنال: JURIKOM (Jurnal Riset Komputer)
سال: 2023
ISSN: ['2407-389X', '2715-7393']
DOI: https://doi.org/10.30865/jurikom.v10i2.5819